Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
Customer's account must be in good standing
Product must not be downloaded
Product must not be installed or activated
Product must be deleted
Product is incompatible
Product malfunctions or doesn't work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
If you have any questions about this Policy, please contact us.
This document was last updated on August 6, 2019