Copyright © 2019 by sifneosFX, BE, Switzerland  

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Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer's account must be in good standing

  • Product must not be downloaded

  • Product must not be installed or activated

  • Product must be deleted

  • Product is incompatible

  • Product malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.

Additional services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on August 6, 2019

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Refund Policy